TERRIBLE SERVICE! Here is a copy of my chat. Chat session started at 14:25:36 A support specialist will be with you in just a moment... Dan:Order #1556057077-37890 has still not arrived. Am looking for a redund. The USPS shows as if it has been delivered. It has NOT been delivered. You are now chatting with Lexus Lexus:Hello Dan Dan:Hello Lexus:It seems you already have a dispute with the order via paypal Dan:They have declined my claim. Lexus:Unfortunately, you would have to contact paypal as we are unable to process return for the order Dan:So, you are saying that when I order something from your company and I NEVER receive it, you have no further obligation? Lexus:If you wouldn't have disputed the order with paypal we could have processed a return as you filed a dispute them we are unable to begin a return Dan:I disputed it because your customer service folks told me that they might charge my freight on a duplicate order. That is just plain wrong. Dan:There currently is no dispute at PayPal because the case has been closed. Lexus:If you wanted the order reship then yes we would have to recharge shipping charges as the order is stating it was delivered, a refund would have for all the products minus the original shipping charge. As the dispute was filed we are unable to begin a return in our system Dan:GOD, am I happy I learned this about you guys with a small order! Lexus:It is always best to seek any refunds from the company directly once a dispute has been made then we would be unable to proceed Dan:I TRIED! Lexus:unfortunately, I am not seeing any old returns for you in our system to begin the refund process Dan:Not my fault, I contacted your company FIRST! Dan:Are you saying that going forward, I will not get a refund or re-shippment? Lexus:That is correct you will not be able to place any future orders Dan:Excellent! Fortunately, social media is also a powerful policing media. You guys probably won't feel it but I will make certain that the $21.46 is chump change in comparison what you will lose in sales. Don't worry, I got this. Lexus:My apologies for your inconvenience. If there is anything else we can assist you with please let us know. Dan:You have shown me your company's true colors. Lexus:yes again my apologies Lexus:Is there anything else we can help you with today? Dan:Send me my $21.46 Lexus:Unfortunately, we cannot Dan:You more correctly would say that "You hose not to", because you obviously could if you wanted. Lexus:Is there anything else we can help you with today? Dan:You more correctly would say that "You choose not to", because you obviously could if you wanted.