Writing this for your attention that I recently purchased a superdry shoes a few days ago from Superdry online website and the product I received was tried so many times before they delivered it to me. Super dry is such an expensive brand but am surprised that your products won't pass through the quality checks before delivering the product to customer. Don't you have adequate staff to perform various quality checks or staff to response over written mails. When didn't get any response via mail, I raised this matter over phone calls but didn't get any positive response. You people are charging thousands of bucks for any product and we suppose to get what was shown in your website but receiving product in this condition is so disappointing. I am attaching video clip and images of my order summary as well as other images for your reference. Please let me know the solution to this shameful act . Also, replace my shoes with the new one ASAP else I would take the matter publicly.