It is almost impossible to speak to someone at Superdry. The "online" chat is just a bot with standard answers, not a real person, and just spent 20 minutes on the Customer Service line where eventually the automated voice asked me to leave my name and number as they were experiencing heavy call volumes. I left an email with Customer Services over 24 hours ago but no repsonse. I merely wish to return some items and the Online Returns Portal does not recognise my Order number, Postcode, last 4 digits of my phone or email address so difficult to return an item. Preferred the old system where a return label and summary was provided in the parcel. A customer now has to print their own label (if they can get onto the Returns system). How is that supposed to be more efficient? That system would work if there was a working, effective Online Returns Portal OR a live chat OR a person at the end of a line of Customer Services. Also the order came in 9 different parcels, some on the same day. Perhaps if Superdry wants to be more efficient (by not printing proper invoices and a returns label) they could save energy, time and money by preventing thousands of delivery men delivering to the same address up to 3 times a day. Superdry used to be great at delivery and returns. What has happened?