I placed a medium sized order on 17th March - money was taken from my credit card at point of purchase - I received a Royal Mail tracking ID on the 18th - this ID is still not recognized by Parcelforce over two weeks later. First generic email said that orders placed on 15th/16th were being dispatched and that they were working though 75000 orders so I assumed that orders on 17th would follow shortly. In the 2 weeks plus since I placed the order I have since received 2 more generic emails which provide no more details - in desperation i attempted to contact them to ascertain the status - another generic email. I cannot understand why they continued to accept orders and take payment when the company would have clearly known there was no way for the company to fulfill such orders. Given the lack of response / updates looks like it'll be a Section 75 claim against the credit card.