I'm classed as an extremely vulnerable person for medical reasons during the Covid-19 pandemic. I ordered one bag of flour (16kg) and one packet of yeast to keep me going during my 12 week confinement. This was 2 weeks ago before their site was closed due to their mismanagement of their website and ordering process (It's easy to monitor and limit web orders in real-time and to have checks in place). I gave them some time and sympathised with their vast number of orders at first. I then received an update email from them which was extremely unprofessional, talking about the abuse they have received from others and threatening police action - publicly! Get a grip - you don't start moaning about it, particularly when you stand to profit massively from the huge number of orders you were getting. I sent a number of tweets, facebook messages and emails - no reply until I tried again today. To my shock, I got a generic email CANCELLING my order with no valid reason. They helpfully said: "We have refunded your order in full. Leaving you free to repurchase should you wish to do so. I hope my response here has gone some way to restoring your faith in us and that you will not be inclined to leave a negative feedback rating." Really? With rubbish customer service like that, I'm more inclined to find every review site I can and tell others of their poor management/customer service. Now 2 weeks later and no chance of getting an online delivery anywhere else, I'm stuck and will just have to rely on the government food parcels. Tip to Superfood Market - give up, shut down and do something else as this clearly isn't your forte!