Awful experience with this company. I waited patiently, and haven't complained or contacted them, just watched the saga unfold. My experience is much along the lines as others here. Unprofessional in their generic emails and their behaviour on social media. I wouldn't recommend this company. I received part of my order only and a partial refund. No email to tell me why this was the case, or what was coming and not coming. I didn't know what to expect until it turned up three weeks later. They took payment straight away, so I had to wait to try and source food from elsewhere. People get paid once a month, if at all in this pandemic, and so this was really not on. Their email stated that they were redirecting their goods to key workers, the vulnerable and charities, therefore not honouring the orders that were already placed. I think this is all made up. I am a front line keyworker, and I was buying for myself and elderly parents and inlaws. At no point was I asked about this, nor do I suspect anyone else was, so how would they know who to direct their stock to. Also they say do not contact them with reasons to jump the order queue, as it is a first come first served basis. So how did people jump the queue and why did people not get what the website allowed them to purchase? Batch emails to customers quoting what other customers have been communicating to them is inappropriate and unprofessional, especially when derogatory. They delete enquiries on social media from people asking what is happening to their orders and paint a picture that everything is rosy. If they were inundated, then their website was at fault, but never did they acknowledge this. They obviously sell items then purchase to send on. They don't have the stock in that they list on the website. This caused no end of trouble for them, and then they had the cheek to say they were prioritising that stock that was already purchased to customers to key workers and so on. Reimbursing people three weeks later is really not on. They should have let people know what was happening and cancelled the orders and returned money asap. Instead, they decided to send out unprofessional batch emails, not update customers on their particular orders, sell goods they didn't actually have in stock, reimburse people 3 weeks down the line and try and cover things up on social media. It beggars belief! And to add insult to injury their items are overpriced and can be bought in the supermarkets for less. Don't even bother with this company. Use another that values your money and won't hold onto it for excessive amounts of time before delivering.