I chose to order from SuperPharmacyPlus due to their competitive pricing and seemingly fast shipping times. Unfortunately, I received the wrong order, which was particularly disappointing as my purchase was time-sensitive. Instead of immediately correcting their mistake, I was required to return the incorrect item through their returns portal, as if the error was on my part. This was frustrating, as the mix-up occurred in their warehouse. The customer service experience was unsatisfactory, and I ultimately had to purchase the product from another source due to the urgency of my need.