Same as everyone else here: Money will be charged when tutor agrees to the lesson - no it’s immediately taken from your account and a monthly direct debit set up. Just to message a teacher. Charge can be refunded if no lesson took place - my tutor ‘confirmed’ (I guess by pressing a button on their end) but with a message that they were currently ill and will get back to me at an unspecified date. Despite this being a reason for refund in their T&Cs they are refusing because the teacher might be able to teach me at some unspecified future point. Total money-grabbing scam and so shocking that they have so many people in the same position as me but still such a large internet presence.