I wanted a teacher for a particular time slot but the suspended my account and wouldn't refund me because they said I went against the terms and conditions. This is because I run a small language training company so obviously I need teachers. During the bizarre time I was a member, I contacted some teachers whose profiles looked good. But Superprof sent automated emails as me offering the class to random teachers with terrible profiles too! God knows what "I" wrote in these emails. To make matters worse, Superprof sends you fake replies from teachers. I only worked out that the replies were computer generated when they then didn't make any sense with the real, second message the teacher sent. I might get a fake message saying the teacher could do the class, and then a real message written by the actual teacher saying that they couldn't do that slot. One teacher even referenced "the madness of Superprof" in our conversation. Now reading the other reviews I'm concerned that they will keep charging my card for this too. Even if you got a teacher in the end which I didn't, £39 is a total rip-off. Gumtree or Indeed are much better if you want a teacher.