Duped into paying £1,102 and never even took a lesson
Lured into a "subscription" trap while searching for teachers on a particular topic, I fell victim to Superprof's misleading communication tactics. Their messages cunningly implied that a platform fee would only be charged after booking a lesson with a teacher contacted via the platform. However, to my dismay, I never even began my lessons but been charged every month since my search. In the first month, I received a solitary email mentioning the renewal, but afterwards, there was complete radio silence for over three years. Unbeknownst to me, I continued to be billed £29 per month, resulting in a staggering total of £1,102. What's more infuriating is that Superprof failed to reach out regarding my inactive account. This deceitful strategy reeks of extortion. If anyone knows which consumer protection body I should report this to, please advise. It's clear that action must be taken to rectify this injustice. £1,102 paid, not a single lesson taken, and an account clearly unactive.
3 months ago
Superprof has a
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