It is hard to believe that in this day and age, a company like Supreme can survive with such poor customer service. I ordered a hoodie online for my 15 year old son (180.00). Immediately after buying, I realized I had the wrong size and was feeling a bit of buyers remorse because of the high price of the item. I looked for a customer service phone # to call. Turns out this company only allows email communication. I emailed customer service requesting a cancelation of my order. Four days later I received a response. The response was rather surprising in that, it simply stated they don’t give refunds and did not offer any other remedy for this rather basic customer problem. I wrote another email, more lengthy explaining the issue and requesting that they make an exception to their unfriendly customer policy by letting me at least exchange the hoodie for another size before they shipped my item or provide a refund. Five days later after the second email I was notified that the hoodie had shipped, I never got a response from the second email and the hoodie I received was the wrong size that I originally ordered. Well needless to say I will not be ordering anything from this company again and I will be sure to spread the word to my sons friends who for some reason love this company’s products to please not patronize a company that so disrespects it’s customers. Supreme’s return/refund policies and their non-responsive offensive customer service is enough to rate this as one of the worst companies I’ve ever dealt with. Potential customers beware, this company has a demand for their product which allows them to run roughshod over any reasonable commonsense customer policies. Make this company rethink the way they treat customers by not buying their products until they make changes in their return/exchange policies and improve customer communication by setting up a live representative phone number. For those of you that have already been burned, file a complaint with the Department of consumer affairs in New York City and the New York Attorney General. Both can be done online.