I have had two beds from these people. The first was an mattress for an adjustable bed. It was covered in some thing sticky and although I rang for someone to come out and look at it, they took a YEAR to do so and then changed the mattress immediately!! 2nd bed. First of all was the headboard, it was PVC covered or faux leather and the makers could not get it right. Eventually it was acceptable enough to keep. Then the very expensive mattress started giving me problems. the long and short of it is after 2 years I called them out under the warranty. They sent one of their delivery men and he put a piece of rope/string across the bed from side to side. You could see the dip in the middle. it measured so many cms BUT it was within their acceptable range for ‘dipping’ or ‘settling’ after 2years !!! I’ve not heard from them since. Do I trust them – no! do I believe them-no! do I think they’re good company-no! I am just about to replace the bed and I won’t be going to Sussex Beds ever again. Twice bitten and all that ——- PURCHASERS BEWARE The first purchase came from Uckfield Branch (Took a year to sort out) The second came from Haywards Heath branch. I rest my case.