Firstly I ordered April 2020 ( bare root shrubs) was given several delayed emails.. eventually refunded.. I should of taken this as a good result.. but November 2020 I again ordered the same bare root shrubs twin pack ( to be dispatched end of November).. nothing arrived.. email sent and replied with dispatch date end December.. nothing came... another email sent ( these are no longer answered,so I now use messenger via Facebook to contact them)..January.. the date of dispatch I received another delay email this time dispatch date end of February.. I asked for a refund.. an email said I have been refunded.. I have not been refunded .. the order has now disappeared from my Sutton’s account.. I paid via PayPal who I will be opening up a case with if I’m not refunded by the end of the week... absolutely ridiculous, this company should not take payment for stock they will never have to send! Avoid and save the stress you’ll have!