Bad, damaged and dead plants received, complained and promised refund, another shipment arrived in the same condition complained again 3 times via their web site all emails bounced back as "Blocked"!!, all this made worse by the fact that a friend of ours who saw our last years plants on show was so impressed she asked us to order hers as well, and she had the same problems. Many people complaining about Suttons service, I have been a customer of Suttons for a long time with many beautiful blooms, not so this year redesigned packaging has led to broken ad damaged plants, managed to get a refund on just one of many orders (No money actually refunded after a couple of weeks), after sending an email complaining about packaging, I found that I could not send emails via their web site, and suddenly there was no orders info in my account, I still have plants to come and refunds to come, but I do not hold out much hope. Trying to make a last ditch attempt to recoup I investigated the company for emails of CeO's and Directors and found some very interesting facts, in November last year they were taken over by an umbrella company with directors of Suttons named, who are directors of many, many companies based at this address on the 3rd and 4th floors. I have seen this many times before when companies take over the firms and run them into the ground with poor services and cheap ancillary services, to the point where the old employee's give up and do not care, all the signs are here. I personally am writing to the Office of Fair Trading with my complaint and as myself writing to the directors at above address, but I do not hold out much hope of any success, as I have said before I have seen it time and time again. One star rating given because I could give none at all. =================================================== Further to my revue above I note that Suttons web page proudly states a Royal Warrant, awarded to companies of exceptional quality. However the Royal Warrant people have rules in force and they do state on their website Royal Warrant Holders Association - Why might a company or individual lose a Royal Warrant?. Quote - "The quality of the product or service is not up to standard. orders have dwindled. The business stops trading. The company goes into liquidation or is declared bankrupt. There is a significant change in the control or ownership of the Royal Warrant-holding company.", the last paragraph seems to be pertinent considering what is going on. Therefore as Suttons was bought out Nov 2020 and the original directors were either got rid of or resigned, it is now debatable whether they should be boasting that they hold a Royal Warrant