Plugs arrived upside down covered in soil but impossible to report this as emails are not answered neither are the phones. Couriers need packaging marked 'Live Plants' to potentially prevent this. Balance of order not received nor any emails regarding delays so will resort to chargeback to retrieve money. Why send out new catalogues and run marketing campaigns when you cannot supply EXISTING customers? Never using Suttons, nor T&M again who seem to be behind this chaos.
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