With a Royal Warrant not quite sure how they have not been brought to the attention of the gardening press and the consumer rights press. no company can legally state such wild claims as delivery in specific times and charge you for it, yet not deliver, the goods this is unlawful and I will be referring it to CAB. Even when logged into my account -no longer able to see my order on their website -due to technical upgrade of their website.they are still continuing an extensive email marketing campaign and lots of offers. with stated delivery times, 2 calls to their customer services with the promise of the delivery in transit 7 days after order then again 14 days received half of the delivery . the state of the plants is a disgrace brown leaves , dry and completely dissatisfactory. Will never use them again. I may as well have put the money in the compost bin as that's where the plants ordered will go!