Missing plants not refunded. Dead plants sent in a previous order. Did have £6 refund for them. 4 planted hanging baskets ordered and money taken on 9th July. 5 separate phone calls and an unanswered email to report non delivery of baskets. Cancelled order 16th July. Customer service said they were in dispatch, refuse delivery on arrival. Then I can be refunded as soon as carrier delivers them back. August 3rd now…no order came. I have escalated PayPal to retrieve my large payment refund. I have been repeatedly lied to by service staff because they always say they have refunded. So stressful, time wasting, and service does not exist. DO NOT ORDER FROM THIS FIRM. BAD EXPERIENCE.