It took from 26th May to 4th July to complete an order costing £127.39 and most of these plants were advised as 24 hour or 3 working day despatch. The money was taken straight away! Some of the plants were on special offer, which wasn't honoured. Two plants that eventually came were tiny young plants instead of two 2L pots at £29.98. They couldn't supply the 2L pots and to compensate, offered a £5 discount on my next order! The other plants were mostly broken and dried out and had been very badly packaged. I was advised that these would be replaced but not until the new plants which would be next year!!! Very eventually I had a £85 refund. I should have persisted for a full refund but just wanted to draw a line under it. The stress was most unpleasant, especially as I was planting a new water garden project. I have unsubscribed but still get brochures in the post, which go straight in the bin. I don't want to hear their name again.