I purchased an RHS steamer chair £199 for a 60th Birthday present on the 30th June. When it arrived it has scratches/dents/marks on the paintwork. I have sent numerous emails with no reply back. I received an automated email 1 week ago saying due to the number of emails they have received please resend your email and choose a title... of which I chose replacement needed. Still no reply. They don't answer emails can't call the company as lines are not working .It makes the whole process even harder as this was a present and I've not been able to give it to the person and for them to enjoy it. Its now August!! why are they still sending orders out and not actioning customers service queries?? Absolute disgrace of a company.