Ordered some broccoli & cauliflower plants in March and contacted customer services 9th April to cancel. Received a reply on 19th April & given a reference number. Received another email on June 4th asking for my patience during these difficult times. Received another email on 30th June to say please bear with us, it is taking up to 7 days to reply to emails. Received items on 9th July totalling £19 that I had been trying to cancel since April. Returned same day of receipt (July 9th) postage costs incurred: £13.04p. Sent email on 5th of August asking for refund or even acknowledgment of history of emails. Nothing.Now October 4th. Given up. £33 out of pocket. I can understand that every business out there is struggling with the current situation but you just can't treat customers like that.