I have bought several pieces of Swarowski, including rings, earrings watches. I took a watch into the store I purchased from on May the 8th, 2024. Charm diamond center mcallister place saint john. They said it would have to be sent away. They took a picture Add gave me an invoice number. 2 months later No calls from the store. I had to call. They said that they had sent an email. They hadn't heard anything but they would call me. I insisted I want to know when I was going to get my watch. It just went for a battery replacement they Sent another email And said would call me to date they have not. I search for an email for customer service, No phone numbers are available. I got an email reply a week later. Saying that they would do An inquiry. At the bottom of the letter, there's a tool free number which I called and I spoke to a guy named "MICHAEL" He told me I see the note.It has been Sent to repair to find out the status. He could not tell me a number or anything.How I could contact the repair department. I asked for supervisor he is not allowed to transfer calls He said he would have his supervisor I asked for a name and he said it probably will be javier Call me which I did not receive the. My second swarovski watch.I took to a different jewelry store, They said they were busy, but they could do it within 2 days. They called me this morning to say they popped the back off. However, the circle around the front had collapsed, so they had to send it to their repair center, which is now going to cost me probably close to a $100. If it is repaired. There is no pitcher.There is no value there's nothing. What a waste of money. It is almost like throw away jewelry at a very high cost. I take care of my jewelry, Please save your money and do not give then any of yours so disappointed....