I called this company after troubles using another company over the christmas period. The amount of scams and bad companies out there selling segways/hoverboards is crazy!! thank goodness I found this company! I called and spoke to a lovely gentleman who gave me solid advice. I eventually got a refund from the other company and immediately placed an order with SwegwayPro! This is for my 8 year old and his delayed Christmas present. Their customer service is outstanding, I sent text messages and they replied immediately to my questions. Thank you SwegwayPro I have a very happy little boy and he is loving his new SwegwayPro Board! He is over the moon and the Metallic Blue with the disco lights is fantastic!! Thank you Thank you!!