So far my boy had his swegway 3 hours and one of the lights didn't work I reported it via the help on line but nobody answered me so now I've had to make 2 phone calls to sort it out. Then a further 3 phone calls chasing a label for the returns package that they didn't bother sending. They have collected it now but because of the bank holidays my son is now without for at least a week as they are going to repair rather than just exchange. I thought goods when first purchased had to be in full working order and fit for purpose. Obviously this company do not abide by trading standards!