We ordered a swegway 6 days before our sons birthday and paid extra for 3 day delivery to ensure we had it in plenty of time. When it didn't arrive on the day we expected we contacted them by email to ask where it was and explained that we needed it before our sons birthday and we received an email back telling us they had refunded the delivery fee and that we would not be getting the swegway until his birthday. There was no apology, explanation or attempts to rectify the situation. We therefore had to explain to our son that his present had not been delivered. Very poor customer service which would prevent me buying from them again and I would recommend that anyone ordering from them does so well in advance to avoid being in the same situation as us. The swegway seems to be of good quality and my son was very pleased with it when it eventually arrived.