I have previously given 2 glowing reviews at the time of purchase and when delivery occurred. But my opinion has greatly changed after receiving faulty goods and in writing to report this within 10hours of receipt, it's been implied that I'm lieing and that I probably caused any fault as all goods are checked before despatch and they have since collected the goods to decide on further action and in the meantime I'm left sitting here awaiting a response for goods I purchased for £400 It's completely unacceptable to not be offered a replacement when I received faulty goods that wouldn't charge