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Samantha King
Terrible company.Go elsewhere!! We bought a swegway in the Sheffield store & paid cash ,swegway then in error sent us a swegway through an order they had wrongly created online .I did nt at the time know what the parcel was. I informed the delivery driver I had nt ordered anything,but thought maybe my partner may have done.I signed for the parcel & put it to one side as,I was on my way to a family member,terminally ill with brain cancer.We then received threatening emails & harassing phone calls(whilst I am with my very ill father) from swegway,as though we had made the mistake.Hasten to add no apology given in emails . They had made the error,through their own incompetence,& then to receive threatening letters & calls about a situation I had not created was disgusting.The parcel is still unopened waiting for a collection,my partner due to the stress I am currently under,dealt with a girl at swegway,& arranged for someone to pick the parcel up.We subsequently received yet more threatening emails from Anonymous senders at swegway.My partner called the store to make a complaint & explain the situation,& that he had already been in touch with Laura at swegway at the Sheffield store & they had made an arrangement where she would send a returns label so the parcel could be sent back.(the label had not been sent at this point)the girl he spoke to on the phone had a terrible attitude & subsequently put the phone down on him.We spent around £370 with this company.I would not recommend them to anybody,due to their very poor customer service & nasty threatening emails,all through their own error & incompetence! I have a good mind to report them to Trading Standards quite honestly, Miss King
8 years ago
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ukswegways has a 1.4 average rating from 297 reviews
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