I am dumb founded as to how incompetent the staff are at this company, I ordered a classic black swegway and when I phoned after several days to see when it would arrive I was told black wasn't in stock. I was then given 3 options so I chose another colour gold and asked them to ship this straight away - I was told the shipping would be free due to this delay. Again another several days passed and when I called for the 2nd time to see what the hold up was I was told there wasn't even a note on the system to say I had ordered the gold swegway and that it hadn't been shipped yet. Then now that I've received it they've charged me for the delivery so I need to go chasing them again. There customer service is the worst I've experienced with any company in a long time - I wouldn't go near them again !!!