Don't bother...bought a swegway with a carry bag and silicone protectors. Eight days after ordering and hearing nothing I phoned to chase my order and was told it would be with me the next day. Stayed in all day but no delivery, called again and told it would be with me the next day....same story, stayed in, it didn't come! Called again and told the silicone protectors were out of stock and wouldn't be in for another fortnight, despite me paying for them. So I requested the rest of my order be sent out. Next day the swegway did arrive but didn't have the carry bag with it, which I'd purchased and it had dirty footprints on it. I wouldn't expect a purchase to arrive, especially an expensive one, looking obviously used! I have complained via email about my whole experience plus the fact my carry bag hasnt arrived, as well as the protector strips, items that I've paid for, and received a reply 3 days later which didn't really address my complaint or completely explain what's happening about the items I've paid for but not received. Their response had a customer service phone number which every time I call says number not available. I've had to send another email to request a refund and god knows when they'll actually get back to me. Wouldn't normally leave negative feedback but I've had a shocking experience and their customer service doesn't seem any better than their sales team. The pictures show how my swegway arrived...with footprints on it!!