I would not deal with this company ever. Customer Service is a shambles. The whole episode was totally unprofessional, from denying the presence of a CEO to denying that anyone was senior and able to take complaints. First you get emails confirming your order is placed, then you get confirmation that they are dispatched with a tracking number! Next its an email saying there is a problem and they are out of stock. Then in the same message suggesting you have something else instead. Why would you order something specific from the online store only to be offered something totally different. I rang a number of times only to be told various things ie "my laptop is taking ages to log on do you want to ring back ?" and "Sorry the Manager is out of the country" Seriously disappointed with the total disregard shown to customers - I would not waste my time on this Company.