I wish I could write a good review about my experience when purchasing a Swegway for my daughter. In the limited time it was working she enjoyed the product immensely, it only worked for just over a week before a fault developed. The Customer Service team at UK Swegway appear extremely disorganised and overall I've had a very frustrating experience with 'generic emails requesting video evidence' constantly being received when trying to communicate further information. They are very slow to respond and took two weeks to send a payment link and returns labels, not to mention the refund for items which are found to be out of stock (it took a month to receive the refund after several emails). It was two agonising and frustrating weeks till they collected the faulty product for warranty repair. A further two weeks for the 'repair' and then when Swegway returned it still has the same fault. UK Swegways appear reluctant to replace (which is my statutory rights - within 30days I am entitled to request a replacement OR refund), instead citing the technician has spent personal time on the second repair, despite my initial request for a replacement - now two months after original purchase I realise it's a lost cause trying to deal with this organisation. I'm still battling to get a refund, but being ignored. Avoid purchasing from UKSwegway if you want a quality product and service! I wish I'd found the negative reviews and gone into this purchase with my eyes open! Check your consumer rights and know what you are entitled to. I will be opening a chargeback request with my bank to obtain my refund.