I placed an order on the 10/10/16 for a gold swegway costing £249.00, received the order but in green, was advised to pack up the incorrect item and it would be picked up and a replacement in the gold sent out the same day, great !I never received the replacement so called up and was advised it would be sent out in a couple of days, never received it, called back, told there was a backlog of orders and it would be sent out on priority. I asked if I could be reimbursed anything for the inconvenience, was advised I would receive £10 off which I thought was fair. I then received an email today saying the order had been cancelled! Called up and asked if I could re-order with the £10 off and the priority delivery considering this was for a birthday present on the 26th October... I was told they wouldn't honour the £10 off and even had this checked by a manager. Lost all faith in this company and cancelled my order. Gutted !