Ordered end November as main xmas present. If you can get through to customer services ( obviously a lot of people complaining ) then you are told a pack of lies. Firstly 15th delivery, then definite arrival on 19th ( so no need to cancel and purchase from elsewhere ). Then the driver has been stuck ( for four days ! ) then its 21st delivery to shop and next day to me. Only just thought to look on here for other reviews - many similar. Terrible lies, terrible customer services, still no Swegway. I really hope my sons christmas isn't RUINED by this crowd ! BE WARNED.