I ordered 2 swegways on 01/12/2016 for Christmas presents, only to receive one. I cancelled the order 4 days before Christmas and they collected the one they had actually sent. I am still waiting for my refund on 12/01/2017!! They have had £568 of my money for 6 weeks. They never answer emails or the phone. They sell when they don't have them in stock and your left waiting for weeks on end! Disgusting customer service. I have now contacted my credit card company to try and get my money back. Christmas was almost ruined until I found a local bike shop selling better ones. The stress was horrendous as I didn't want my boys to not have their Christmas presents on time. Now I have the stress of getting my money back!!! Go elsewhere, the service and lies they tell are horrendous!