The swegway ordered developed a fault after 1 month of purchase with a charging fault and stopping suddenly causing my son a facial injury. Upon returning it it was discovered it was due to mud..we paid the repair fee however for it to returned with no charger as they say they never recieved it. I was told to include the charger as it was a charging fault/battery fault originally so charger may have needed to be checked. It was collected by a courier direct to them ao who are they using?20.00 to have the mud cleaned from the board 20.00 transport fee and 40.00 for a new charger as the board is rendered useless without one. 80.00 for a board we had a month. customer service shocking. Plenty of board specialists out there.I'd suggest never buy over the internet from them as once they have your money they are not bothered. Go into a store just not theres. Disappointing service and now seeking legal advice. Avoid this company and seek elsewhere