UKswegways resolved the manufacturing fault, but I was asked to pay for courier service to return the swegway upfront until it was proven not to be user error that had caused the fault and then the company could not track the payment even though I had made it from their own link. There was no offer of a replacement board even though the board broke after less than 28 days from purchase and it had only been used outside once. I am relieved the board was repaired free of charge and the cost of the courier reimbursed but I am unhappy that I had to pay for the courier in the first place and that they were unable to track their own payments and I am not confident the board will remain in working order due to it's original fault. I found my whole experience very company orientated and not customer orientated.