Ordered for my sons xmas and when it arrived it was found in my daughters play house in my front garden although I'd been advised that I wld have to sign for it. Charged ready for xmas and when my son opened it, it was clearly faulty as he went on it and it started to vibrate and shake all over my living room which made my 3 year old daughter petrified off it she screamed wen she seen it any time and wldnt be in the same room as it. I actually have a video off her screaming from another room it was that loud. When I eventually got through after the festive period which btw longest holidays ever they got as didn't open till like 2nd January am sure or maybe longer I was met with sheet attitude from the customer service agent and when I asked them speak to a manager he asked "why he was going to tell me the same thing" got the manager another amateur who I got attitude from. No money offered back nothing even though the product had went on sale £20 cheaper than I paid. Total farce. Also my other son asked for one for his birthday this month and I wld have bought another no problem if I had received and been treated properly first time round. No way was I spending money a second time with this Company. Poor service and staff training needed. Pretty sure the replacement one I got was used aswell maybe shop floor as it was scratched around wheels ect... but I wasn't having anymore hassle my son was happy to have it and able to use it. 2-3 weeks after he got it for xmas. 😤