It's a shame there isn't a 0 ☆ rating for this company. I purchased a swegway for my son at Christmas, he hasn't had a great deal of use out of it with it being winter. A few weeks ago the charger light was constantly charging on green although the swegway was flat. I contacted the company to be told that I needed to send the charger back + £20 to cover shipping charges, however I refused to pay that and sent it off at my own cost (£4). Low and behold I was told that after inspection it was a fault of mine... Suprise suprise. I rang customer services and spoke to a guy who clearly didn't give 2 hoots, all he was interested in was sending me a link to proceed with the £40 payment for a new charger! All I'll say is buy from elsewhere and stay clear of this place!