Ordered this board but it came without the Bluetooth upgrade and no bag. I queried this and was told to take the board out the box and send pics of the wheels and the underside and top of the board! I felt that I was treated as if I was lying I had only just got the board 10 mins before I emailed them. The story goes on but eventually got the bag but gave up on the Bluetooth upgrade and felt the hassle with this company was not worth it. Please bear in mind that this situation was as I got the board heaven forbid if it needs a warranty repair! would advise to seek a more reputable company.