Unfortunately my experience has been far from smooth. Firstly, it seems the website is rarely updated to show correct stock. My son chose a particular Swegway and the order confirmed. Happy days...! Well that's what we thought anyway. I received the relevant emails confirming receipt of order and a tracking number to check on delivery. 3 working days later, still no formal update. I rang the contact number on the website to be told, after some initial delay, that the colour my son had chosen for his Swegway was out of stock! When would I can been advised? We were expecting delivery at this point! 2 more colours were chosen and were shown as in stock on line but were out of stock when checked on the phone. My son then settled for a chrome limited edition one powered by a Samsung battery. On delivery, I was disappointed to see that no instructions were included within the packaging and it wasn't in an official Swegway box and nothing showed that we did in fact have a Samsung battery. I contacted the telephone number again and they were able to confirm verbally that I had got what I'd ordered but in my mind, words are cheap. I'm still waiting for a set of instructions and a carry bag which was promised as a gesture of goodwill. The wait continues...