The Swegway itself is perfect. No problems. However I ordered the chrome gold paid for. Great! Next day delivery ... however 2 days later nothing.. emailed the company worried. They rang me to say that colour was no longer in stock! So had to choose another colour. Son was a little disappointed. I had paid extra for the Bluetooth and carry bag. So the next day Swegway came Bluetooth fine but where was the bag? ... exactly another phone call had to be made. So a little disappointed really. 3 days down the line all going out my way chasing things up received Swegway now waiting for the bag which isn't really a problem. Just a little disappointing as I could have ordered the colour I wanted off a different site if it would have stated out of stock on this one. Thanks. Hope this helps.