After ordering a segway and cart for my daughter birthday she was delighted with it on her special day. The next day the front wheel bent on the cart. After contacting your customer service only to be told there was nothing they could do about it apart from send another wheel with £10 shipping charges which I had to pay. I dont think this is acceptable after using it for one day and was told the cart has no guarantee. I think I have been totally ripped off by buying this product and my daughter is soo upset. The customer service is apalling and I will be seeking further advice.