I ordered a White Swegway for my daughters birthday, my card was charged and I received an email confirming dispatch. Later that day I was contacted to say there were no white ones in stock and I was given other colours to consider. None of the were suitable so I left a voicemail requesting a refund and a callback to confirm. This didn't happen so I left another the next day as the lines were busy. Still nothing happened so I tried again and got through. The call agent reluctantly agreed to cancel my order and give me a refund, 2 days later and it still hasn't happened, absolutely useless, awful customer service.