We had the misfortune to buy a swegway from this company for our sons Christmas present in 2016 and it never worked. We sent it back to them and they have our swegway and our money. They refused to replace it or refund us even though they acknowledged it was faulty. They were cery rude to say the least. After sending registered solicitors letters, letters from the European Consumer Care and from the courts through the European Small Claims process we are no further on in getting our money or our swegway as their address is false so no letters could be accepted. Over 450 euro wasted and my son is still without his Christmas present. The worst experience I have had with any company. Do not buy from them. If you do and were scammed you should report them to Trading Standards to get them shut down.