I ordered 2 hoverboards for xmas. One turned up the other one didn't - numerous messages went to and fro and then after I cancelled and bought one elsewhere the second one it turned up! To save returning it I kept it for another grandchild's birthday in January but when it was opened for her birthday the "free" carrybag was missing. So messaging again and again and again - Omer replied a couple of times and 8th March asked for an address to send it to which was given on the same day and since then absolutely nothing! Wldnt touch this company again with a bargepole.