Disgraceful customer service. I ordered frozen rats on Friday 5th May. Unfortunately I had missed the part that told me delivery would be signed for, if I have of seen this I wouldn't have ordered. As like most of the population I was at work when the packed was attempted to be delivered, and with no tracking information I couldn't have even tried to make sure I was in. Due to the fact that they sent the package on a Friday before a bank holiday it meant that I couldn't rearrange the delivery or pick it up before Tuesday the 9th and also have to travel and hour out of my way to pick up, as because I am working I will not be at home to sign for the parcel. Emailed customer service and told them the problem I'd had. Apparently it's all my fault, they will not take any responsibility for the fact they send their frozen products on a Friday before the bank holiday with no tracking and request it be signed for. Unfortunately I work full time and am not home much which is why every other delivery service happily leaves my parcels in my shed. Don't bother wasting your time with they company. They charged me over the odds for the rats (£20) and extra for delivery (£8.99) so altogether I payed nearly £30 for a box of defrosted dead rats. And when told about this issue is was basically told it was my problem and they take no responsibility. It's a shame because I have 3 reptiles and would have been a regular customer as I was looking to start buying online to save me the hassle in having to go to the shop. Think I'll have the hassle of a hour round trip for a box of defrosted rats and just go to the shop next time.