STAY WELL CLEAR OF THIS INSURANCE COMPANY. MY PARENTS HOUSE ROOF IS COLLAPSING AND THEY ARE NOT INTERESTED, UNTIL THE ROOF ACTUALLY CAVES IN COMPLETELY (and probably kills my parents) SWINTON WILL NOT REPAIR. THE SURVEYOR WHO ASSESSED THE PROPERTY TOLD MY PARENTS THERE WAS NOTHING WRONG WITH THE HOUSE! NOT BEING HAPPY WITH THAT ASSESSMENT THEY PAID FOR A PRIVATE BUILDER, SURVEYOR AND STRUCTURAL ENGINEER TO ASSESS WHICH CONCLUDED THE RESULT OF THE ROOF BEING UNSTABLE AND COLLAPSING. THE BUILDER RANG THIS INSURANCE COMPANY TO BE CUT OFF THE CALL SEVERAL TIMES AND FINALLY BEING TOLD NOTHING THEY WOULDN’T DO ANYTHING UNTIL THE ROOF ACTUALLY COLLAPSES!! STAY WELL CLEAR!!!