Extortion I have been a loyal Swinton vehicle insurance customer for many years, no claims against me for over 30 years and no motoring convictions spent or unspent. You'd think I'd be the kind of customer they'd like to keep, but apparently not. Last year, having paid my insurance in full, I was hounded for 6 weeks by Close Brothers threatening to cancel my insurance unless I signed a credit agreement. This was because Swinton "customer service" had generated an unrequested credit agreement and failed to record my full payment. This year, they have topped this by attempting to extort a further premium from me because a no-fault collision that occured in 2018 has apparently been recorded twice on a database. Although it is patently clear to all concerned that this is what has happened, Swinton "customer service" are doing nothing to help correct this error, only demanding payment of an additional premium for an "undisclosed claim" and if I don't pay they will cancel my insurance in 2 days time. This is extortion. I have spoken to "customer service" several times and they have said they will get back to me, but they have not. Finally I raised a complaint 3 days ago and have still heard nothing. If I pay the extra premium, Swinton charge an admin fee, if they cancel my insurance they also charge an admin fee. They don't seem to care about any of the moral issues here, only about taking people's money however and whenever they can. Regardless of outcome, they're making money and that's quite clearly the only thing they care about and certainly NOT taking care of their customers.