Absolute nightmare trying to renew my motorbike insurance. Apparently bike & pet renewals cannot be done online via an account. I've been trying their number on & off a couple of days and been giving up. There is no robot to tell you what position in the queue one is at. It's a 03 number too. Ironically 30' ago I got an answer! Took my details and told me he'd transfer my call to Renewals Desk. Well, it rang and rang. Oh yes. I did try the "chat" option. No help whatsoever except to give me a phone number that turned out to be "no longer in use." God knows what it'll be like if I have to make a claim....