Poor customer service and unexplained extra charges. I had my renewal price and found that the premium had increased more tha expected then, in addition, an extra, non refundable charge was added due to an ongoing no fault claim. I also find that the contact telephone number is a chargeable number which led to my phone bill increasing by £30 due to waiting time on the phone. One call lasted 50 minutes which is unacceptable.
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Alice, Customer Support
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