Absolutely terrible customer service, i have 6 years no claims which i have proof of however swinton have admitted that they will not accept a valid ncb certificate because it does not have my vehicle reg on it even though it is not required by other insurance companys! And lets be honest you as the customer get the no claims not your car! They have some very rude staff that will quite happily try to shout over the top of you if you let them. The only good thing about swinton is cancelling my policy i have honestly never had so much trouble with any other company in the couple of weeks i have been with them. Please avoid this company if you want your no claims.